Return Policy

Domestic Orders:

An order is eligible for return within 3 days from the date of delivery.
Return / Cancellation is not accepted for orders with custom tailoring including fall & edging services.

Customers can initiate a return request on the following circumstances

Return Reason	Resolution
Item is damage / defective	Refund / Gift Card
Incorrect item delivered	Refund / Gift Card
Colour different from description	Gift card
I do not like this material	Gift card

Customer has to raise a return request by sending an email to support@prashantisarees.in with the order details & the return reason. Incase of damaged / incorrect item a photograph of the product, the price tag & the packing cover which got delivered is mandatory.
Our support team will analyse the return request and approve the same.
Once a return is approved, the item has to be packed & shipped to the below address. Prashanti Sarees, D-8/2, TVK INDUSTRIAL ESTATE, GUINDY CHENNAI - 600032 | PH - +91 99625 05459
The products must be returned in it's original condition, unaltered and unused. The price tag ( and the silk mark tag if applicable ) has to be present. The saree folding has to be intact.
Reverse pick up is available for damaged / defective items / incorrect item for selected Pin codes.
Onward & Return logistic cost of Rs. 75/- for each item will be charged on free shipping orders.
Refund / gift card will be issued after receiving the item and approved by our quality assurance team. Refund amount/ Gift card will include only the cost of product. Any other cost incurred for the order by the company/ customer will not be refunded.
All the refunds will be credited to the same payment mode through which the order was paid. The refund might take 7 to 10 working days to credit from the date of initiation.

Rest of INDIA - Orders:

We do not accept returns for orders from countries outside India